Privacy Policy

This Privacy Policy sets out how MDI Networks Ltd use and protect any information that you give us and covers the following systems:

  • The company websites.
  • E-mail and Instant messaging systems.
  • Social Media Platforms such as Twitter, Linked-In, Facebook
  • Hardcopy via fax or post.
  • Phone and other voice services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement.

From time to time we may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.

Personal Data That We Collect

We may collect the following information directly when you subscribe to our services and newsletters, attend one of our events or contact us for support.

  • Name
  • Contact information including email address and telephone
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We also obtain information from the following sources:

  • Data brokers from which we purchase demographic data to supplement the data we collect
  • social networks when you grant permission to MDI Networks to access your data on one or more networks
  • Service providers that help us determine a location based on your IP address in order to customise certain products to your location
  • Partners with which we offer co-branded services or engage in joint marketing activities
  • Publicly-available sources such as open government databases or other data in the public domain

How We Use Personal Data

We require this information for the following reasons:

  • To deliver and improve our products and services
  • To properly respond to your enquiries
  • Internal record keeping

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone and may use the information to customise the website according to your interests.

Where We Store and Process Personal Data

We use a third party service called MailChimp to send out and monitor the delivery of our newsletter. You can access their Privacy Policy here: MailChimp Privacy Policy

We use a third party service called Hubspot to manage information collected for marketing purposes. You can access their Privacy Policy here: HubSpot Privacy Policy

Information you submit for our newsletters or to access our blog articles and whitepapers will be stored outside of the European Economic Area on the MailChimp and Hubspot servers in the United States.

Information you submit to subscribe for our newsletter will be stored outside the European Economic Area on MailChimp’s servers in the United States of America. For further information about the safeguards used when your information is transferred outside the European Economic Area.

Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: our third party email provider has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: EU-US privacy Shield

How Long We Retain Your Information For

Mailing list: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our newsletter service, whichever occurs first.

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

  • The purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future)
  • Whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
  • Whether we have any legal basis to continue to process your information (such as your consent);
  • How valuable your information is (both now and in the future);
  • Any relevant agreed industry practices on how long information should be retained;
  • The levels of risk, cost and liability involved with us continuing to hold the information;
  • How hard it is to ensure that the information can be kept up to date and accurate; and
  • Any relevant surrounding circumstances (such as the nature and status of our relationship with you).

When Do We Share Personal Data

This section shows you when we will share information with third parties and other organisations.

When Do We Share Information With Service Providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:

  • Mailing List provider
  • IT service providers
  • Telephone providers
  • Email provider,
  • Web developers
  • Hosting provider

Apart from our mailing list provider, which are located in the United States of America, our service providers are located in the United Kingdom.

Your information will be shared with these service providers only where necessary to enable us to run our business.

When Do We Share Information For Legal Reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cybercrime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

For ongoing compliance with laws, regulations and other legal requirements

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one or to the National Crime Agency in connection with suspected or potential money laundering matters.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation(s): legal obligations to disclose information which are part of the laws of England and Wales or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.

When Do We Share Information With Other Third Parties

Providing Information to Google Inc.

Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: Google Privacy Policy

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): meeting our contractual obligations to Google under our Google Analytics Terms of Service

You can opt out of Google Analytics by installing the browser plugin here: Google Analytics Opt-Out

Sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): sharing your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.

Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, affiliates, business partners, independent contractors, and insurers

Further information on each of these third parties is set out below.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: running and managing our business efficiently.


We share information with our accountants for tax purposes. For example, we share invoices we issue and receive with our accountants for the purpose of completing tax returns and our end of year accounts.

Our accountants are located in the United Kingdom.


Occasionally, we obtain advice from advisors, such as accountants, financial advisors, lawyers and other specialists. We will share your information with these third parties only where it is necessary to enable these third parties to be able to provide us with the relevant advice.

Our advisors are located in the United Kingdom.


Affiliates are individuals or entities we work with to promote our business by various means, including by advertising our services on their websites, for example. Our affiliates can be in in any industry, sector or sub-sector. Affiliates will share information with us and we will share information with them where you have expressed an interest in our products or services.

Our affiliates are located in the United Kingdom.

Business Partners

Business partners are businesses we work with which provide goods and services which are complementary to our own or which allow us to provide goods or services which we could not provide on our own. We share information with our business partners where you have requested services which they provide whether independently from, or in connection with or own services.

Our business partners are located in the United Kingdom.

Independent Contractors

Occasionally, we use independent contractors in our business. Your information will be shared with independent contractors only where it is necessary for them to perform the function we have hired them perform in relation to our business.

Our independent contractors may be located outside of the United Kingdom.


We will share your information with our insurers where it is necessary to do so, for example in relation to a claim or potential claim we receive or make or under our general disclosure obligations under our insurance contract with them.

Our insurers are located in the United Kingdom.

How We Protect your Data

We are committed to ensuring that your information is secure. Inorder to prevent unauthorised access or disclosure we have put in place suitable physical, technical and managerial procedures to safeguard and secure the information we collect online.

We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We use targeting cookies to allow you to share pages with social networks such as Facebook, LinkedIn and Twitter (If available).

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further information about cookies, including how to change your browser settings and other ways in which you can reject cookies, please visit

Links To and From Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.

If you come to our website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

Your Privacy Rights

MDI Networks adheres to applicable data protection laws in the European Economic Area, which if applicable includes the following rights:

If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;

You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data;

You have a right to object to the processing of your personal data; and

You have a right to lodge a complaint with a data protection authority.

When we process personal data about you, we do so with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of MDI Networks as described in the “How We Use Personal Data” and “Reasons We Share Personal Data” sections above.

When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in “Where We Store and Process Personal Data” below.

How To Contact Us

You may request details of personal information which we hold about you. A small fee of £10 will be payable. If you would like a copy of the information held on you please contact us using the details below.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Contact: Data Protection Officer

Address: MDI Networks Ltd, Limberline Road, Hilsea, Portsmouth. Hants. PO3 5JT


Telephone: +44 2392 482556

02392 482556

MDI Networks Limited

Ferryspeed Business Park, Limberline Road, Hilsea, Hampshire, PO3 5JT